bgg99's Privacy Policy

Introduction

bgg99 places the highest importance on the privacy of all its users. This privacy policy applies to players in Bangladesh and describes how we collect, use, store, and protect your personal information.

By using our platform, you are considered to have accepted the terms of this privacy policy. We therefore ask that you read this document carefully and in full. If you do not understand any part or have any questions, please contact our support team.

bgg99 is known as a safe and transparent platform. We believe in SSL encryption and fair play. Your trust is our most valuable asset, and we take the responsibility of protecting that trust very seriously.

Information Collection

We may collect various types of information from you. The details of that information are outlined below:

2.1 Information You Provide Directly

When you create an account or use our services on our platform, the following information is collected from you:

• Full name and username
• Date of birth (for age verification)
• Email address and mobile number
• Payment information (bKash, Nagad, Rocket, or Upay number)
• Documents submitted for identity verification
• Information provided when contacting us

2.2 Automatically Collected Information

When you visit our website, the following information may be collected automatically:

• IP address and device information
• Browser type and operating system
• Browsing history and navigation patterns on the site
• Login time, session duration, and activity logs
• Transaction history and details of gaming activity

Use of Information

We use your information for the following purposes:

3.1 Service Operations

• Creating and managing your account
• Processing deposit and withdrawal transactions
• Informing you about bonuses and promotions
• Providing VIP program and cashback benefits
• Ensuring the security of your gaming account

3.2 Legal & Regulatory Obligations

• Age verification (confirming 21+ age)
• Identity verification for anti-money laundering purposes
• Fraud detection and prevention
• Implementing responsible gaming policies

3.3 Providing an Improved Experience

• Personalising content according to your preferences
• Improving the performance of the platform
• Resolving technical issues and providing support
• Informing you about new services and features

Cookie Policy

bgg99's website uses cookies. Cookies are small data files stored in your browser that help us improve the quality of our services.

4.1 Essential Cookies

These cookies are necessary for the website to function properly. They are used to maintain login sessions, verify security, and save form data. These cookies cannot be disabled.

4.2 Functional Cookies

These cookies are used to remember your language preference, display settings, and other personalised settings, so you do not have to re-enter them every time you log in.

4.3 Analytics Cookies

These cookies are used to analyse platform usage statistics and improve the user experience. This information is processed in a fully anonymous manner.

Sharing Information with Third Parties

bgg99 never sells your personal information or transfers it to anyone else for commercial purposes. However, information may be shared in certain specific situations:

5.1 Payment Processors

To complete your transactions, we share the necessary payment information with bKash, Nagad, Rocket, and Upay. This information is used solely for processing transactions.

5.2 Technology Providers

Pragmatic Play, Evolution Gaming, JILI, Spribe, and other game providers may receive limited technical information to operate games on their platforms. They are not permitted to use this information for any commercial purpose.

5.3 Legal Authorities

Information may be provided to the relevant authorities only if there is a legal obligation or a court order. Under no other circumstances will your information be shared with third parties.

5.4 Fraud Prevention

If any fraudulent activity is detected, limited information may be shared with security specialists to investigate and prevent it. This protects the interests of all users.

Data Storage & Security

We apply the highest industry-standard security measures to ensure the protection of your information.

6.1 Encryption Technology

bgg99 uses SSL (Secure Socket Layer) encryption technology. This means that all data exchanged between your browser and our servers is transmitted in encrypted form. No unauthorised third party can read this information.

6.2 Secure Servers

Your information is stored in secure data centres where unauthorised access is not permitted. Only authorised personnel, and only when required to carry out their responsibilities, may access this information.

6.3 Regular Security Audits

Regular audits and tests are conducted to ensure the security of our systems. Any vulnerabilities identified are resolved promptly.

6.4 Data Retention Period

We retain your information for as long as your account is active and for any period required by legal obligations. After an account is closed, information that is no longer needed is securely deleted.

Your Rights

You have certain important rights over your personal information. bgg99 fully acknowledges and respects these rights.

7.1 Right to Access

You have the right to know what information we hold about you. If you contact us, we can provide you with a copy of the information we have stored.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected or updated. We will make the necessary corrections as quickly as possible.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information for a specific period due to legal obligations.

7.4 Right to Object to Processing

You may contact us at any time to stop marketing communications or to withdraw your consent to certain types of data processing.

7.5 How to Exercise Your Rights

To exercise any of the rights above, please contact our support team via live chat or email. We will respond to your request within 30 business days.

Protection of Minors

bgg99 is a responsible gaming platform. Our services are for those aged 21 and above only. We do not collect or process information from minors.

Age verification is a mandatory step in the registration process. If any person creates an account by providing a false age, that account will be immediately closed and any collected information will be securely deleted.

If you believe that a minor is using our platform, please notify our support team immediately.

Policy Changes

bgg99 reserves the right to change or update this privacy policy from time to time. Such changes may be necessary due to service improvements, legal changes, or technological developments.

If any significant changes are made, we will notify you in advance via your registered email or live chat. If you continue to use our services after a policy change, you will be considered to have accepted the terms of the new policy.

You can find out when the most recent changes were made by checking the "Last Updated" date at the top of this page. We always keep a record of previous versions and can provide them upon request.

Contact

If you have any questions, concerns, or complaints about this privacy policy, please contact us. bgg99's support team is available seven days a week, 24 hours a day.

You can contact us in both Bengali and English. The fastest response is through live chat. Detailed requests can also be sent via email.